Monday, February 15, 2010

Use HAPPS to express appreciation

  • "Habitually: appreciate as a matter of habit
  • Authentically: live in the mindset of gratitude to support you in experiencing what you appreciate in others.
  • Promptly: the closer in time to the valued behavior, the better
  • Proportionally: make the statement of appreciation (verbal, financial, paper) proportional to the behavior
  • Specifically: your expression of appreciation will have more power when it is specific (see previous posts on this topic)"
How NASA Builds Teams by Charles J. Pellerin, page 158

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